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Terms and Conditions

 

 

PRICING

Prices displayed on Wishy Wishi website are subject to change without notice.  Prices for items on an order are fixed once your order has been accepted.  Subsequent price changes either up or down will not be retroactively applied to accepted orders.

Prices may be adjusted for any reason and may vary at any time.

All prices are quoted in New Zealand Dollars on the website and in any other correspondence.

SHIPPING POLICY

Our shipping is done through NZ Post prepaid bags no matter how big or small your order is. This ensures that they are weather protected and small, single rolls are not misplaced in transit.

We are currently offering FREE shipping throughout New Zealand on all orders $50 and over. A untracked shipping rate of $3.00 throughout New Zealand applies to all orders under $50, unless otherwise requested at time of order, Tracked $4.50 or Courier $6.00.

Trinkets will be posted at 50 cents per trinket with a maximum of $3.00 per order, free shipping for orders over $10.00 standard post

We are offering FREE DELIVERY to Inglewood customers, and your purchase will be delivered to your door or letterbox.

If you live in Australia our standard shipping rate is $20NZD using NZ Post.

We can send our products around the world. If you live outside of NZ and Australia please contact us and we will find the best possible shipping rate for you.

We ship via NZ Post Monday - Friday.

Orders placed before 8:00pm will be shipped next day (see below for exceptions).

We will endeavour to dispatch your order in less than 24 hours, during business hours. Once enroute the courier target delivery time is 1-2 business days for New Zealand addresses and 2-6 business day for all other countries. If you live in a remote location, delivery may be longer due to reduced delivery cycles in your area. Orders placed on holidays, or weekends, we will begin processing the next business day.

These delivery times are made in good faith, but are estimates, and we will not be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being delivered within the anticipated delivery time.

If goods are lost, or damaged, in transit, you must contact us within 7 business days for New Zealand deliveries or within 14 days for all other countries. We will then make a claim against our courier company. Once we have received confirmation from the company that delivery was not successful, we will replace the product free of charge. Where this is not possible a full refund of the purchase price will be made.

REFUND POLICY

All our items are checked individually by hand before dispatch, and we hope you will love them as much as we do.

Wishy Washi will only accept returns for the following:

• Goods damaged prior to delivery

• Goods with manufacturing faults

• Goods supplied incorrectly

• Goods that vary from their description on the Wishy Washi website

If you should have any concerns after receiving your order - please contact us here and we will gladly help, sales@wishywashi.co.nz

Refunds are only available for items that are damaged in transit or faulty.  Goods need to be returned within 2 weeks or purchase and will be refunded, excluding return shipping.

PAYMENT OPTIONS

Payment is via PayPal with any Visa/Mastercard Debit Card or Credit Card as a PayPal Guest without opening a PayPal account.

If you have a PayPal account, you may pay with any Visa/Mastercard Debit/Credit Card OR using your PayPal balance.

If you are in New Zealand and would like to pay via Internet Banking, please contact us at sales@wishywashi.co.nz to arrange payment.

Please be aware that this method may result in up to a 2 day delay in the dispatch of your order, as we will not mail your items until payment has cleared.

CREDIT CARD SECURITY

We use PayPal to protect your security. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

You no longer need a PayPal account to make a purchase and you can make one with your credit card as a PayPal guest whilst still retaining maximum PayPal security.

SECURITY

We take many precautions to protect your information, but no data transmissions over the internet can be guaranteed as completely secure. However, once we receive your transmission, we will take all reasonable measures to preserve its security.

ORDER CANCELLATION

Though Wishy Washi will endeavour to supply orders placed and accepted on this website, order placement and acceptance do not constitute an obligation on Wishy Washi NZ to supply. Wishy Washi website reserves the right to cancel any order without notice. Wishy Washi obligations will be limited to protections provided by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

In event of any cancelled order, cheque or direct debt payments will be refunded in accordance with the Consumer Guarantees Act 1993. In the event that credit card payment is processed for a cancelled order, refunds will processed in accordance with the Consumer Guarantees Act 1993.

Customers who wish to cancel any order must notify Wishy Washi  by email (sales@wishywashi.co.nz) by 10am on the next business day following the date of order.

CONTACT US

Can't find an answer to a question, have a great suggestion or perhaps you just want to chat, we look forward to hearing from you. sales@wishywashi.co.nz

PRIVACY

Your privacy is very important to us at Wishy Washi and we are committed to keeping all your personal information you supply confidential. We do not share this information with any third parties unless authorised by you to do so. We will not collect personally identifiable information like your name, e-mail address and telephone number without your knowledge and permission. We use such voluntarily submitted personal information only for the purposes for which it was submitted.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Wishy Washi is 100% New Zealand owned and operated.